Q. How do I purchase a product online?
A. To learn more about a product, click on its image and you will find a complete description. Want to purchase the product? Select, "Add to Cart", and we will guide you from there. Once you have completed our simple online order form, provide shipping and billing information and a credit card number, we will confirm your order via email. You can backout at anytime until you actually authorize the final payment function.
You DO NOT have to be a Paypal member to order online.
Q. What forms of payment may I use?
A. We accept Paypal, American Express, Discover, MasterCard, and VISA. We also accept money orders, cashiers checks, and personal checks. We will not ship your order until your personal check clears the bank.
Q. Is it safe to use my credit card online?
A. Yes. Our security system prevents unauthorized access to confidential information whether you are online or off-line. We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the internet, preventing a third party from viewing the information. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone. An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party.
Q. May I order off-line?
A. For the present we are only able to process your orders from our Secure website
Q. How are products shipped?
A. We ship via UPS. UPS and Federal Express do not deliver to P.O. boxes, so we need a street address, or if using a rural route number, a complete address and the nearest crossroad. For expedited delivery please contact us for special shipping price
Q. Do you ship overseas?
A. We ship only to U.S. territories, Canada. Shipping charges on our site are for the continental USA. Please contact us for Alaska, Hawaii special pricing.
Q. How do you calculate shipping? What will it cost?
A. To simplify shipping charges UPS shipping cost will show up on your shopping cart. Note that these charges apply per individual address. Please remember that heavy or oversized products may require an extra shipping charge due to their weight or size.
Q. What other charges are applied to my order?
A. Orders shipped to the state of Pennsylvania will be charged 6% sales tax.
Q. Do I have a color choice?
A. We have color choices and fabics, etc. available, see samples and select from roll down on order page
Q. Can I return my order?
A. Our return policy is simple. Within 10 days of receipt of shipment, you may return any non-custom
item in its original condition. There are no unauthorized returns. Please contact us for any returns at firstname.lastname@example.org or phone Toll Free 866-900-7335. All returns subject to a 15% restocking fee.
You need an RMA# (Return Merchandise Authorization
). Complete instruction for return will accompany the RMA#. We will issue a full refund for the price of any non-custom item you return that meets this condition. We can only refund shipping costs if the return is a result of our error..
Q. What are your order requirements?
A. There is no minimum order. Please note that our prices are subject to change without notice. All items not in stock at time of shipment will be back ordered. Back orders will be shipped when available unless otherwise specified by buyer. Please contact us for special pricing on large orders!